Check who can authorise the work. A landlord, utility, council or emergency service may be the right first contact. This enquiry form is not an emergency dispatch service. Local reporting contacts are below; this enquiry service does not provide emergency dispatch.
The shower type changes the enquiry
Quick answer
An electric shower, mixer supplied by the hot-water system and pumped arrangement can have different faults and professional requirements. Give the type and make/model if known, with the actual symptom. A weak spray, temperature problem and leakage are different investigations. Do not open electrical housings or continue using equipment that seems unsafe. The business should confirm the relevant competence and scope before agreeing work. This page helps frame the enquiry rather than diagnose an appliance remotely.
Leaks during use or afterward
Water escaping from pipework, the fitting, waste connection or surrounding enclosure may need different repairs. Describe where water is seen and when; a stain downstairs does not prove the exact source. A plumbing repair and damaged-wall or seal-system work should have clear responsibility. Avoid assuming a fresh bead of sealant resolves every cause. If a ceiling is unstable or water reaches electrics, stop using the affected installation and obtain direct appropriate help.
Useful next steps
Mixer temperature and water-system compatibility
Changes in temperature or performance need assessment of the fitting and supplying system. Ask what tests establish the cause before a cartridge or whole shower is replaced. A new product must suit the actual arrangement and manufacturer requirements. The visible fitting is only part of the installation. Describe whether other hot or cold outlets are affected and any recent system work. We do not prescribe temperature adjustments or promise that a replacement mixer fixes an unresolved hot-water fault.
Electric showers need qualified electrical work
Electrical Safety First advises registered competent electrical installation for electric showers. Plumbing connections do not establish electrical suitability. Confirm who assesses and performs each part, including relevant certification. A higher-rated replacement is not automatically compatible with the existing circuit. Keep away from wet or damaged electrical equipment and obtain direct appropriate help for a safety concern. We do not certify the circuit, select its rating or provide DIY connection instructions.
Sources: Electrical Safety First: bathrooms
A shower proposal involves the whole installation
Describe the intended shower type, enclosure and any changed position. Ask which plumbing, electrical and waterproofing work the proposal requires and who coordinates it. Available pressure or flow needs assessment rather than assumptions from the postcode or fitting specification.
In an Ipswich council home, obtain the relevant alteration authorisation before commissioning a different installation. Work disturbing listed interior fabric may need property-specific advice. Agree preparation and making good, with appropriate competent businesses for each part, instead of treating the visible shower unit as the complete job.
Sources: Council tenant handbook May 2025 · Listed buildings advice
Repair and replacement quotations
Ask before commissioning
Request assessment, specified parts/product, plumbing work, separate electrical work, access, waste/enclosure work, testing, VAT and making good. State who arranges each trade and documentation. A fitting-only price and a complete enclosure or installation change are different scopes. Agree approval for hidden defects and the expected availability of parts. Keep manufacturer warranty and workmanship terms distinct.
- Which system and fault are being assessed?
- Who handles plumbing, electrics and surrounding surfaces?
- What product, testing and documentation are included?
Completion and an enquiry
Ask for the work record, relevant installation documents and product care information. Have the agreed operation and surrounding work explained at handover. If a symptom persists, give the business the earlier findings and scope. For an enquiry, send postcode, shower type/model and safe symptom history. We review suitable local requests; sending details does not book a visit, guarantee parts or confirm that a chosen shower is suitable without assessment.
Useful next steps